Frequently Asked Questions
Have a question? Find quick answers to the most common topics about creating premium custom apparel with Stitch & Shade.
If you need more help, feel free to contact us.
📦 Orders & Minimums
What is the minimum order quantity for ready-to-customise styles?
25 pieces per style and colour.
What is the minimum order for fully bespoke projects?
Usually 50–100 pieces depending on design complexity.
Can I order different sizes within my order?
Yes — you can mix sizes as long as the total quantity per style and colour meets the MOQ.
Can I reorder the same design later?
Yes — repeat orders are quick and simple once your designs are set.
🎨 Customisation
What customisation options are available for ready-to-customise styles?
Printing, embroidery, colour options, adding your logo or branding.
What if I need a custom fabric, fit, or style not shown on the site?
That’s handled through our fully bespoke Made-from-Scratch service.
Can you help me finalise my designs?
Yes — we’re happy to assist with artwork preparation, technical specs, and design refinement if needed.
📅 Production & Lead Times
How long does production take?
Ready-to-customise: 3–5 weeks.
Fully bespoke: 6–10 weeks depending on the complexity.
Can you handle urgent or rush orders?
Contact us directly — rush options may be available depending on current production schedules.
🌍 Shipping & Delivery
Do you offer international shipping?
Yes — we ship worldwide using trusted couriers such as DHL, FedEx, and UPS.
Where do you ship from?
All orders are manufactured and shipped directly from our factory in Sialkot, Pakistan.
How are shipping costs calculated?
Shipping is calculated automatically at checkout based on your order size and destination.
Bulk Order shipping discounts are automatically applied.
How long does shipping take?
Delivery times vary by region, but most orders arrive within 4–10 days after dispatch.
💳 Payment & Terms
How do I pay for my order?
For Ready-to-Customise styles, you can customise and place your order directly online — with secure, upfront payment at checkout for a smooth and simple experience.
For fully bespoke projects or larger orders, we’ll guide you through the quotation and approval process, including payment terms suited to your project.
What is your returns and refunds policy?
Because all of our products are made-to-order and customised specifically to each client’s branding and requirements, we do not offer refunds or accept returns unless the item is defective.
Each piece is manufactured and processed uniquely for you, and cannot be resold. If you receive a defective or incorrect item, please contact us within 7 days of delivery and we’ll make it right. You can view our full policy here for more details.
🔍 Samples & Quality
Can I order samples before placing a full order?
Yes — sample orders are available for both pathways. You can request a blank or branded sample depending on your needs.
How do you ensure product quality?
All garments are produced in our own facility and go through strict quality control before dispatch.
♻️ Sustainability & Brand Support
Do you offer organic or sustainable options?
Yes — many of our Ready-to-Customise styles are made using organic cotton and recycled materials.
For Made-from-Scratch projects, you can also request specific sustainable fabrics, including certified organic cotton, recycled blends, and other eco-friendly options depending on your needs.
Can you produce under my brand name?
Absolutely — we offer private label services, including woven labels, printed tags, and branded packaging.